/ FAQ /

Frequently asked questions.

Answers to the questions we hear most about DocKnow, security, deployment, and Features-as-a-Service.

/ Onymos DocKnow /

Intelligent intake.

Still have questions?

Talk to our team
01

What types of documents can DocKnow process?

Documents

DocKnow processes test requisition forms (TRFs), medical records, lab reports, insurance cards, and other clinical documents. They can be typed or handwritten, single pages or multi-page packets, and arrive by upload, fax, email, SFTP, or API.

02

What makes DocKnow “lab-native”?

Lab-native

Unlike general-purpose document processing platforms, DocKnow is purpose-built for the complexity of laboratory operations.

At its core is Synapse, our domain-specific intelligence layer, developed through experience processing more than one million completed forms across 500+ variations. Synapse augments AI-generated results with laboratory-specific knowledge and programmatic logic to help ensure extracted information is ready for downstream workflows.

That specialization extends to built-in capabilities, including integrations with ICD and CPT code sets for interpreting and validating laboratory-related information.

03

Where is DocKnow deployed?

Deployment

Inside your infrastructure, either in your cloud VPC or on-premises. Documents and patient data never leave your environment, so you stay in control of security and access.

For labs that want or need it, Onymos also offers secure hosting.

04

How does DocKnow connect to our other systems?

Integrations

Through APIs, HL7 / FHIR interfaces, and SFTP. Validated, structured data is written back to your LIS, EHR, and billing systems automatically.

05

How does pricing for DocKnow work?

Pricing

DocKnow pricing is tailored to your processing volume, workflow complexity, and deployment requirements. We work with your team to understand your needs and develop a pricing structure that accounts for both the software and the infrastructure costs associated with running DocKnow in your environment.

As your document volumes grow, we can also structure pricing to make scaling more economical.

06

How long does implementation take?

Onboarding

Most teams start with a single test line and expand from there. Timelines depend on the number of document types and integrations, and our team scopes them with you up front. A typical timeline is 3-4 weeks.

/ Features-as-a-Service /

FaaS.

Still have questions?

Talk to our team
01

What is FaaS?

Basics

Features-as-a-Service (FaaS) is a software development model that provides pre-built, modular features that developers can integrate into their applications, speeding up the development process while maintaining flexibility and control.

02

Is this low-code/no-code?

Development

Onymos FaaS is pro-code. Each feature is built to be used with the most popular open-source web, mobile, and IoT frameworks. In contrast, low-code/no-code customers have to use those products inside their vendors’ proprietary platforms.

Our customers choose us when they need to build complex, high-IP products and services as fast as possible, without the limits typically associated with low-code/no-code.

03

Does Onymos have a professional services team?

Services

Our configuration team can combine any combination of features per your specs. We can build exactly the solution you need faster than any other vendor or professional services team (because our features are already built). On average, our customers get to production 6x faster compared to other estimates.

Your in-house developers can also use Onymos FaaS themselves. Each feature is available as a code library they can interact with through an API.

04

How does Onymos address vendor lock-in?

Ownership

Onymos software goes inside your products and service whereas in the typical SaaS model your products and services go inside another vendor’s software. Most importantly, you can license our actual source code, so it’s literally no different than if your team had built it all themselves. They just didn’t have to.

05

How secure is FaaS?

Security

Onymos software is built using our award-winning “no-data” architecture. We don’t access, capture, or store customer data. Instead, all data remains securely within the customer’s own environment, whether that’s on-prem or the cloud.

Additionally, Onymos is certified SOC 2 and HIPAA compliant.

06

What languages or frameworks is FaaS compatible with?

Compatibility

Some or all of our features are compatible with the following languages and frameworks: React, React Native, Angular, Ionic, Cordova, Flutter, GO, Swift, Kotlin, Objective-C, and Java.

However, if you need a feature in a language or framework we don’t yet support, we’ll build it for you.

07

How does FaaS pricing work?

Pricing

Onymos uses an annual subscription model where the pricing of our software depends on its functionality and the integrations involved. The price of Onymos software is a fraction of what it would cost for an engineering team to build, maintain, and update these same app features themselves.

We also offer “Partnership Pricing,” meaning you can defer payment until your team or organization meets an agreed-upon benchmark or success metric. We won’t be successful unless you’re successful.

08

What comes with a FaaS subscription?

Subscription

Onymos software is kept relentlessly up to date through our real-time release program. We make sure your features continue to work across OS changes, third-party API updates, and new technology. No maintenance is ever required by your in-house team. That’s the “Service” in Features-as-a-Service.